With over 1.5 billion active users around the globe and still continuously growing, WhatsApp, without a doubt is the largest instant messaging application in the world. Such is its popularity, convenience, and effectiveness that business owners worldwide are asking: how can we best utilize Whatsapp for our businesses. If you are one such eager soul, then you have come to the right place.
Now, let’s take a look at the three innovative ways you can use WhatsApp for your business:
Gone are the days when you had to email your colleagues or bosses in order to delegate tasks, give updates, and share information. Now you can do all that on WhatsApp. The best part is that WhatsApp is very easy to use and people are already hooked to it. Hence, you won’t have to go around asking your employees to regularly check their emails in order to ensure that the respective teams in your company communicate effectively.
Customer Service and Support
If you want a competitive advantage then it’s about time that you take the customer service of your company to the next level. WhatsApp can help you do just that. Communicate with your customers on WhatsApp and personalize your relationship with them. Take their feedback, answer their queries, and give them updates about their orders. All of this will help you grow your business.
Given that you can send images, documents, video, and audio clips through WhatsApp means that you can indeed send your customers information pertaining to sales and even promotional codes. Through the instant photo and status options you can engage with your customers and in turn, encourage them to make a purchase more often.
Note that you need to be extremely careful when it comes to marketing on WhatsApp. Don’t just go on spamming unknown people as this will only backfire. WhatsApp will block your phone number if people report your message as spam
So, there you have it. The three ways you can leverage WhatsApp – a free tool – to boost your business.
P.S. – If you regularly use WhatsApp for internal communication and customer service as well as support then you will find WhatsMany to be very useful. It’s an effective web platform for your WhatsApp communication. Through it you don’t have to send out messages one by one or share private information in group chats. This is because WhatsMany allows you to send personalized messages to a large audience in one go. Yes, you read that right. Do check it out.